Customer Care

DELIVERY

We deliver via Australia Post and recommend either a work address
or a PO BOX address for prompt delivery.

Deliveries to a private address will be left at a secure spot at the premises if there is no one to
sign for the parcel. If there is no secure spot for your parcel, a card will be left at the premises
and your parcel will be redirected to the nearest Post Office.

Pending credit card authorisation, verification and availability of stock,
delivery will take up to 3-5 working days for delivery within Australia.

RETURNS

RETURN POLICY

Here at LOVE YOUR WARDROBE, we want to make sure you are completely
satisfied with your purchase. We do our best to provide accurate images and
descriptions online. If for any reason you are not happy, you are welcome to
return your item(s) for a refund or exchange.

Returns will be accepted within 14 days from purchase. Returns after this period will
not be accepted.

All that we ask is that the goods are returned to us in the same condition they were
sent. They must not have been damaged, worn, altered or washed and all tags must
remain attached.

HOW TO RETURN/EXCHANGE

Email enquiries@loveyourwardrobe.com.au to receive a Return Authorization Number
(RA Number). You must provide your original order number; explain your reason for
return and if you require an exchange or a refund.

Print out the returns note that you receive once you have a confirmation email from us,
and please place with your return package

Return your goods to:

LOVE YOUR WARDROBE
PO Box 665
Port Melbourne
Vic., 3207

FAULTY GOODS

We have high standards for our quality control; all goods are checked prior to
dispatch. However if you do receive faulty goods please notify us within 7
days of receiving your goods. Follow the returns process as stated above,
though state the goods as faulty in your email. If possible we will repair or
replace faulty items, otherwise a full refund will be provided.

IMPORTANT INFORMATION

We do not refund shipping costs for goods returned, unless it is due to a fault
in the garment.
All shipping costs for exchanges and refunds will be the responsibility of the
customer.

Return shipping must be prepaid and a traceable method to ensure safe and
documented delivery. Love Your Wardrobe will not be responsible for missing
incoming deliveries.

Items damaged from wear and tear will not be considered as faulty.

Returns or exchanges will only be accepted for purchases made through www.loveyourwardrobe.com.au

TERMS AND CONDITIONS

LOVE YOUR WARDROBE FACEBOOK COMPETITION

TERMS AND CONDITIONS

Information on how to enter and the prize(s) form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.
Entry is only open to Australian residents aged 18 years or over. Employees (and their immediate families) of the Promoter and agencies associated with this promotion are ineligible to enter.
Promotion commences on 18/07/2017 and closes at 11.59pm AEST on 07/08/2017 ("Promotional Period").
Entrants will receive one entry when they fulfil the steps of the Love Your Wardrobe competition.
To enter a valid entry to the Love Your Wardrobe Facebook competition, individuals must, during the Promotional Period:
1. Sign up to the Love Your Wardrobe mailing list or already be on the mailing list
2. Comment on the competition entry post on Facebook completing the sentence: My wardrobe is most in need of _____.
The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant's identity, age and place of residence) and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
The prize will be drawn at random by sweepstake third party app woobox.com in accordance with Facebook competition rules. Winners will be notified via Facebook. The Promoter's decision is final and no correspondence will be entered into.
Total prize of 1x $500 voucher will be issued to one winner to spend on Love Your Wardrobe's online store. The prize will be valid for 12 months from issue date and is not redeemable for cash.
Entrants agree that they are fully responsible for the Content they submit. The Promoter shall not be liable in any way for such Content to the full extent permitted by law. The Promoter may remove any Content without notice for any reason whatsoever. Entrants warrant and agree that:
1. they will not submit any Content that is unlawful or fraudulent, or that the Promoter may deem in breach of any intellectual property, privacy, publicity or other rights, defamatory, obscene, derogatory, pornographic, sexually inappropriate, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children aged under 18, or otherwise unsuitable for publication;
2. they will obtain prior consent from any person or property that appears in their Content;
3. they will obtain full prior consent from any person who has jointly created or has any rights in the Content, to the uses and terms herein;
4. their Content shall not contain viruses or cause injury or harm to any person or entity; and
5. they will comply with all applicable laws and regulations, including without limitation, those governing copyright, content, defamation, privacy, publicity and the access or use of others' computer or communication systems.
Without limiting any other terms herein, the entrant agrees to indemnify the Promoter for any breach of the above clause 12.
Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.
If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law:
1. to disqualify any entrant; or
2. subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate
Any cost associated with accessing the promotional website is the entrant’s responsibility and is dependent on the Internet service provider used.
Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the State and Territories of Australia ("Non-Excludable Guarantees"). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of:
1. any technical difficulties or equipment malfunction (whether or not under the Promoter’s control);
2. any theft, unauthorised access or third party interference;
3. any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter;
4. any variation in prize value to that stated in these Terms and Conditions;
5. any tax liability incurred by a winner or entrant; or
6. use of a prize
The Promoter collects personal information in order to conduct the promotion and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers, prize suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this information. The Promoter may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. Entrants should direct any request to opt out, access, update or correct information to the Promoter. All entries become the property of the Promoter.
Entry and continued participation in the promotion is dependent on entrants following and acting in accordance with the Facebook Statement of Rights and Responsibilities, which can be viewed at www.facebook.com/terms.php.
This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. Entrants understand that they are providing their information to the Promoter and not to Facebook. The information an entrant provides will only be used for the purposes outlined in these Terms and Conditions. Any questions, comments or complaints about this promotion must be directed to the Promoter and not to Facebook.
The Promoter is Dimension Clothing (ABN 68007133708) of 16 Salmon Street Port Melbourne Victoria 3207.

PRIVACY POLICY

It is your responsibility to read and familiarise yourself with the LOVE YOUR WARDROBE Privacy Policy. To do this, go to the CUSTOMER CARE page and click on the provided link.

This Privacy Statement applies to all personal information collected by LOVE YOUR WARDROBE via the internet, including without limitation, by way of the LOVE YOUR WARDROBE website located at www.loveyourwardrobe.com.au

LOVE YOUR WARDROBE recognizes the importance of protecting the privacy of our client's personal and financial information and acts in accordance with this recognition. As a result, LOVE YOUR WARDROBE has instituted strict policies regarding your privacy. Information provided at the time of registration or submission will not be used for any unsolicited communication, unless you provide your consent. When you register with LOVE YOUR WARDROBE you give us your consent to treat your personal data in accordance with this online privacy policy and for the purposes described below.

What LOVE YOUR WARDROBE collect

In order to provide our clients with the service they deserve LOVE YOUR WARDROBE collects the information that our clients give us. This may include personal information: given to us by you when you fill in questionnaires, contact forms or other sections of the LOVE YOUR WARDROBE website or when you post or input information to the LOVE YOUR WARDROBE website; and about how you use the LOVE YOUR WARDROBE website. We study our clients' and visitors' use of our website so we can improve our services and enhance your LOVE YOUR WARDROBE experience. When you register with LOVE YOUR WARDROBE, you give us your name and email address. LOVE YOUR WARDROBE does not collect personally identifiable information from anyone under the age of thirteen. If you are under thirteen, please ask your parents to register or exit this website.

How LOVE YOUR WARDROBE use the information you provide

If you give us your name and email address, we may contact you by email with special information about LOVE YOUR WARDROBE and our products. We only communicate with you by email if we have your permission. Otherwise, we use your information only to provide our clients with a better service experience and ensure that partners, our affiliates and we maintain and improve services to our clients. LOVE YOUR WARDROBE will not otherwise use or disclose any information about you without your consent, unless:

Will LOVE YOUR WARDROBE share your information with other entities?

LOVE YOUR WARDROBE does not sell or rent our client's names, addresses, email addresses or other personal information. In order to maintain our website and enhance our client communications, LOVE YOUR WARDROBE contracts with selected third parties. As necessary, your personal information may be shared with these third parties, solely for the purpose of assisting LOVE YOUR WARDROBE in these endeavours and subject to strict contractual confidentiality obligations. LOVE YOUR WARDROBE will not otherwise use or disclose any information about you without your consent, unless: the use or disclosure is for one of the purposes described in or otherwise permitted by this policy; the use or disclosure is required or permitted by law; we believe it necessary to provide you with a service which you have requested; we believe it necessary to protect the rights, property or personal safety of another person or LOVE YOUR WARDROBE; or the assets or operations of LOVE YOUR WARDROBE'S business are transferred to third party. If you do not provide requested information, LOVE YOUR WARDROBE may not be able to provide you with access.

PRIVACY SECURITY

LOVE YOUR WARDROBE will take reasonable steps to protect the personal information it holds from misuse and loss and from unauthorized access, modification or disclosure and to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date. LOVE YOUR WARDROBE uses appropriate security measures to protect the information you give us. While we take stringent measures to protect our website and all information, you should be aware that no internet data transmission can be guaranteed to be 100% secure from access by unintended recipients. LOVE YOUR WARDROBE will not be responsible for events arising from unauthorized access to your personal information.

Use of this Website

You will be required to register to use some of the features on this Site. We may change registration requirements from time to time and without notice. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your this information change, please notify us immediately at the following e-mail address enquiries@loveyourwardrobe.com.au.

Copyright

You must comply with all proprietary and copyright notices on this Site. This Website is owned by LOVE YOUR WARDROBE and its associates, and subject to copyright.

Your Activity

You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final.

Links and Third Party Representation on this Website

LOVE YOUR WARDROBE holds no liability or warranties for any other website that you may have access through this Site. LOVE YOUR WARDROBE has no control over content that may be publish on Other Websites that are linked to www.loveyourwardrobe.com.au and the accuracy of information published on the Other Website.
Third Parties may post statements on the LOVE YOUR WARDROBE site, these will not be monitored and LOVE YOUR WARDROBE is not responsible for the material or accuracy of information posted by these Third Parties. LOVE YOUR WARDROBE is not liable to you or any other person for any direct, indirect, special or other consequential damages arising out of any use of this Site, the use of any other linked website, the use of any Other Website or any Third Party Posted Material.

LOVE YOUR WARDROBE
PO BOX 665
PORT MELBOURNE
VICTORIA 3207
AUSTRALIA
P: +61 3 8686 7268
E: enquiries@loveyourwardrobe.com.au

SIZE GUIDE

Bust
Measure under your arms and over the bust at the fullest part of your bust.

Waist
Keeping the tape comfortably firm, measure around your natural waistline.

Hips
Stand with your feet together and measure around the fullest part of your hips. This is usually about 20cm down from your waistline.

For the most accurate fit note that it is best to measure over your undergarments and always hold the measuring tape level and firm but not too tight.

Please note that all international conversions are based on Love your Wardrobe fit blocks. Please check your measurements as sizes may vary from brand to brand. These are approximate only.

FAQs

CAN I CHECK ON THE STATUS OF MY PACKAGE?

CLICK HERE to view your order status (you will need to login to your account first)
You can also track the status of your package by using the tracking number we have provided
you with.

DO YOU DELIVER TO BUSINESS ADDRESSES OR PO BOXES

We do deliver to Businesses throughout Australia, and we do deliver to PO boxes though
Australia Post is the only method available for this.
Please provide us with the best daytime delivery address for your order; we cannot change
these once the item has been dispatched.

WHAT IF MY PACKAGE DOES NOT ARRIVE?

If your package is taking longer than you expect. Please email us straight away at
enquiries@loveyourwardrobe.com.au . We will help you find where your package could be.

DO YOU REFUND PURCHASES?

Yes, we do refund.
However, your postage is not refunded. Return postage costs are your responsibility also.
There are specific steps you need to take as well, so please read carefully
Please see RETURNS in the CUSTOMER CARE tab for more details. Or click HERE

WHEN WILL I RECEIVE MY REFUND FOR A RETURN?

Once the package has been received, returns will be processed within 7 days. Your will be
notified via email that the return has been processed. Please note that your banking institution
may require additional days to process and appear in your account, once they receive the
information from us, allow for 3-5 business day for this.

WHAT IS THE EXCHANGE RATE FOR OVERSEAS PURCHASES?

We charge you for your order in Australian dollars.
Your card provider will apply the exchange rate when your card is charged.

DO I NEED TO OPEN AN ACCOUNT WHEN I PURCHASE?

You do need to open an account to purchase online.
This will inevitably benefit you:

retain your information so that your next purchase is quick and easy!
You can stay up to date with our great giveaways and benefits.
View your order status.

We have made sure that opening an account is a minimal, fast and pain free!

WILL YOU GET REPLACEMENT STOCK ON AN ITEM IF YOU HAVE SOLD OUT?

If you want a specific style, and the online shop shows we are sold out. Please email us at
enquiries@loveyourwardrobe.com.au and we can tell you whether we have any more stock available.

WHAT IF I RECIEVED THE ORDER AND IT IS INCORRECT?

We do our best to get your order correct!!
If the order you received is incorrect - please email enquiries@loveyourwardrobe.com.au and we make
sure you get the correct order out to you as soon as possible.

IS THE LOVE YOUR WARDROBE WEBSITE SECURE?

Your personal details are completely secure with us!!
We do not share, sell or distribute customer information.
We store any personal information that you give to us securely, using high-level SSL encryption technology.
You will notice that when the URL prefix (located in your address bar) will change from the standard http:// to secure https:// - this means you are in secure mode.

WHAT SIZE AM I?

At Love Your Wardrobe we make sure that our sizing is in conjunction with Australian sizing standards.
However each and every designer does vary. Please CLICK HERE to view our fitting guide.

MY PROMOTIONAL CODE DOESN'T WORK?

If you are having any trouble at all with your promotional code, please email us straight away at
enquiries@loveyourwardrobe.com.au.

WHAT PAYMENT METHODS DO YOU ACCEPTS?

We accept Visa, Mastercard and American Express. Please note, there is a 2.5% charge on
American express. We do not accept direct debits.

WHAT DOES 'PRE-ORDER' MEAN?

Pre-Order' means that the item is not yet available though that it can be ordered in advance.

Not all items are available for Pre-Order, though those that are typically either advance season
pieces or re-cuts of popular items that have sold out.

Please remember these important points regarding Pre-Orders:

100% of the order value will be charged upon order placement;
Should you change your mind, your Pre-Order can be cancelled and your money refunded;
The Pre-Ordered item's ETA is listed on the item's page (underneath the title, right hand side);
The ETA can change due to production schedules. In such instance our Customer Care will do their utmost to keep you informed and up to date;
The fulfilment of your order is contingent on the fulfilment of our (confirmed) order with our suppliers.

If you have any questions regarding Pre-Orders, please call us on +61 3 8686 7268
or email us at enquiries@loveyourwardrobe.com.au.

WE HOPE THIS SECTION HAS PROVIDED AN ANSWER TO YOUR QUESTION...IF
THERE IS ANYTHING ELSE WE CAN HELP YOU WITH, PLEASE EMAIL US HERE